Do I have to order online?

Secure shopping guarantee

Secure transactions

What do you do about mispricings?

Can you tell me the availability of this item?

How can I retrieve my password if I have forgotten it?

What is your map update policy?

What if I want to talk to a real person?

Although we guarantee that your online order is 100% safe (see our Safe Shopping Guarantee below), we also accept fax, phone, and mail orders.

For fax orders: (Local) 864-486-8289 (Toll free) 888-773-7979

For phone orders: 800-432-6277 or 864-486-0214

For mail orders:
American Map-Langenscheidt Publishing Group
15 Tyger River Drive
Duncan, SC 29334

Our map, travel, and language products are sold in thousands of stores such as: book, convenience, discount, drug, office supply, supermarkets, and warehouse clubs. Please call Customer Service for more information at: 800-432-6277.

View a list of businesses that sell our products

We accept Visa, MasterCard, American Express, and checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check.

Yes, shopping at any American Map-Langenscheidt Publishing Company site is safe. Every credit card purchase you make is backed by the American Map-Langenscheidt Safe Shopping Guarantee

Your credit card number is authorized through the credit card network, just as it is when you make a purchase in a store. When we authorize or charge your credit card, we use the same security procedures that retail merchants use. As a security precaution, we do not permanently store your credit card number in our computer system.

We do not distribute or sell this information.

Sales taxes are based upon the ship-to address and will be collected in the following states: CA, CT, DC, FL, GA, IL, IN, ME, MD, MA, MI, MN, NJ, NY, OH, OK, SC, TN, TX, VT, and VA.

Orders placed by customers and organizations based in the U.S. and Canada are subject to sales tax. American Map charges sales tax according to the ship-to location.

Tax-exempt orders cannot be placed on the American Map site. Please contact American Map Customer service to place a tax-exempt direct order.

Note: American Map cannot refund taxes that have already been collected unless you return the entire purchase for a refund.

Shopping at any American Map-Langenscheidt Publishing Group company site is safe and guaranteed. We guarantee that every transaction you make at an American Map-Langenscheidt Publishing Company site will be 100% safe. This means you pay nothing on unauthorized charges provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made on an American Map-Langenscheidt Publishing company site while using the secure server.

Join the many customers who have used their credit cards to shop with us. If you feel more comfortable, you may place the order by phone.

Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (e.g. your credit card number) passed from you to Langenscheidt in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Firefox, Netscape, Internet Explorer, AOL, Web TV and most other browsers.

American Map-Langenscheidt is strongly committed to your privacy.

We ask for your personal information so that we can communicate with you regarding orders and to better serve your needs. All personal information you share with us is used only for purposes of improving our e-commerce store and your shopping experience. Your name and personal information are not shared with any outside parties at any time.

For more details, please read the Privacy Policy in the Shopping Information section.

Despite our best efforts, a small number of products in our electronic catalog might be mispriced. Nevertheless, we always verify prices as part of our shipping procedures.

You can assume that any product listed in our catalog is available. If a product becomes out-of-print, we will remove it from the e-commerce catalog. Should a product be temporarily out-of-stock, we will advise you of its expected due date.

We regret that we are unable to put out-of-stock products ordered online on backorder. Please place backorders with your favorite online bookstore or reorder with us when products become available.

If you select standard domestic delivery, you can expect to receive your shipment 4 - 8 days after you place your order.

We will make every effort to ship your order within two to three business days. In a hurry? Ask us about "expedited service" for even faster delivery (extra charges apply).

Please note that orders with several items are not always shipped in one box. Please check the packing slip before contacting us about shortages.

For more information about shipping costs and times according to shipping method see Shipping and Returns in the Customer Service Section.

Please note that for online orders we only offer shipping to the USA and Canada. For shipping to all other countries, you must place your order with Customer Service at 800-432-6277 or 864-486-0214 or email us. We gladly ship anywhere in the world allowed by the U.S. government and have several overseas shipping options. Our prices do not include duties, tariffs and VATs which may apply to international orders. All pricing and delivery charges are in U.S. dollars. Expedited shipping to Canada is not available online. (Please contact customer service.) Due to rights restrictions, we are not able to ship Michelin products to Canada.

Within 30 days of receipt of your order, you may return any language, or travel-related product in its original condition for a full credit or refund. Electronic items are sold on a non-returnable basis. Please note that we can process returns and refunds only for items purchased from a American Map-Langenscheidt Publishing Company site. Please email (customerservice@americanmap.com) or call our Customer Service Department at 800-432-6277 or 864-486-0214 for information on how to make a return.

If you've paid by check (mail order only) and we owe you a full or partial refund, we will issue you the appropriate refund.

If you have forgotten your password, please go to My Account. At the Login screen, click on the “Forgot your password?” link and follow the instructions.

You can register to receive notification about new products. To receive the update information, please go to this link and enter your email address.

American Map-Langenscheidt Publishing Group companies are constantly updating and revising their maps. New roads, new streets, new highway configurations, and new developments (including political changes) drive our revision schedule. We strive to have our maps and atlases reflect important changes as soon as possible. We are committed to publishing the most up-to-date maps available anywhere.

American Map-Langenscheidt customers continue to buy our print maps for their accuracy, convenience, clarity, longevity, and portability. There is really no satisfactory replacement for a full-color, hard copy map for planning a trip--large geographic coverage in a detailed street format--and for the ultimate security during a trip.

Our editorial and cartographic departments are constantly updating and revising our maps and travel products. If you find any errors or have suggestions for product improvements, we would like to hear from you. Please contact us at research@americanmap.com.

You can reach us Monday through Friday from 8:00am to 5:00pm ET, at the following phone numbers. A customer service representative will be happy to assist you.

Toll-free in the U.S.: 800-432-6277 or
Outside the U.S.: 864-486-0214

Mail inquiries should be sent to:
American Map-Langenscheidt Publishing Group
15 Tyger River Drive
Duncan, SC 29334

Email inquiries: sales@americanmap.com